Privacy Policy

Privacy Policy

This Privacy Policy explains how Queen Dune Coaching processes personal data when you visit queendunetoe.site, make an inquiry, or use related services. It describes the types of data we collect, the reasons for processing, how long we keep information, and the choices available to you.

Terms of ServiceContact
Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact

Depending on your location and the circumstances of processing, you may have rights to access, correct, delete, restrict, or object to certain processing, and to request a copy of data you have provided. Some requests may be limited where we must retain information for legal or operational reasons.

Available rights depend on the nature of the data and the applicable legal framework.

To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may need to verify your identity before acting on the request. If a request is not fully granted, we will explain the main reason where appropriate.

Requests are reviewed for identity and scope before a response is provided.

We keep personal data only as long as needed for the purpose for which it was collected, to meet legal, accounting, or record-keeping obligations, or to resolve disputes and enforce agreements. When data is no longer required, we delete it or anonymize it where this is reasonably possible.

Data is kept only for the period needed for the relevant purpose or legal obligation.

We may update this Privacy Policy from time to time. The revised version will apply once posted on the website unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it.

The policy may be revised to reflect operational, technical, or legal changes.
Contact Information

Contact Information

Privacy email
[email protected]
Telephone
+41 78 501 85 34
Mailing address
Buochserstrasse 52, 6375 Beckenried
Privacy contact
[email protected]

Use the contact details below for privacy questions or requests relating to this policy.

Contact Page
Data category

Data We Collect

We may process contact details, inquiry content, coaching-related information you choose to provide, account or booking details, payment-related records where applicable, and technical data such as device and usage information. We do not seek to collect sensitive information unless you voluntarily provide it and it is relevant to the service.

The categories collected depend on the form, service, or communication used.
Collection source

How We Collect Data

We collect personal data directly from you when you submit forms, send messages, book services, or otherwise interact with the website. We also receive limited data automatically through the operation of the site, such as browser information, device identifiers, and usage records. In some cases, we may receive information from service providers that support scheduling, payment, hosting, or analytics functions.

Information may come from direct submissions, service use, and basic technical logs.
Cookie usage

Cookies We Use

We may use essential cookies to support core site functions, preference cookies to remember settings, and analytics cookies to understand general site performance and usage patterns. Some cookies are session-based and expire when the browser is closed; others remain for a limited period unless deleted earlier. We do not use cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to operational, preference, and basic analytics functions.
User control

Cookie Controls

You can usually control cookies through your browser settings and, where available, through on-site preference tools. Blocking some cookies may affect site functionality or limit certain features. Where required, non-essential cookies are used only after the relevant choice has been made.

Browser settings and consent tools may limit non-essential cookies.
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, provide coaching services, manage bookings and communications, maintain and secure the website, process transactions where applicable, analyze general site performance, comply with legal obligations, and handle disputes or enforcement matters. We may also use data to improve service delivery and keep records that support our business operations.

Processing is limited to the operational needs of the coaching business and the website.
02 · Sharing

Service Providers

We may share personal data with trusted service providers that support hosting, website maintenance, analytics, scheduling, communications, payment processing, or similar operational services. These parties may process data on our behalf and are expected to use it only for the services they provide to us. We do not authorize them to use the data for their own unrelated purposes.

Service providers receive only the information needed to perform their functions.
03 · Legal basis

Legal Disclosure

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the safety and integrity of the website and services. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.

Disclosure may be required to comply with law, court orders, or lawful requests.